Community management is the comprehensive management of your business' social media platforms. It includes monitoring, contributing to, filtering, measuring, and managing the community as a whole.
Why is community management important?
When managed properly, your social media platforms can be a priceless asset for your business. A well managed social community gives your business another stream for information to flow from and allows for two-way communication with your customers and your business. It also gives you a low-cost way to get instant feedback from customers about current or future initiatives.
How I can help
I have extensive experience building and managing social media communities. I have helped helped clients:
Set up and identify the voice and strategy of their online community
Substantially grow existing online communities
Increase the overall customer engagement with the online community
If you're interested in discussing how professional community management can benefit your business' social media profiles, contact me.